Returns & Refunds

Last updated: August 2026 — this is a starter Returns & Refunds policy and should be reviewed against your actual fulfilment process before going live.

Our Approach

Because fragrances are a personal-care product, we're only able to accept returns in specific situations to keep every bottle we sell genuinely sealed and untouched before it reaches you.

Eligible for Return

• You received the wrong product or size
• Your order arrived damaged or leaking
• The bottle's seal was broken or tampered with on arrival

Not Eligible for Return

• Change of mind after a sealed bottle has been opened or used
• Fragrance preference ("it doesn't smell like I expected")
• Requests made more than 7 days after delivery

How to Request a Return

Contact us within 7 days of delivery through our Contact Us page with your Order ID and photos of the issue. We'll confirm whether your order qualifies and walk you through the next steps.

Refund Timeline

Once a return is approved and the item is received back, refunds for online payments are issued to your original payment method within 5–7 business days. Cash on Delivery orders are refunded via bank transfer, which may take slightly longer to arrange.

Order Cancellations

Cancelling an order before it ships is handled separately — see our Cancellation Policy for that process.